By taking the motorhome you are accepting these terms and conditions. Please read this agreement carefully. If there is anything you do not understand or do not agree with please ask the Lakes Motorhome Hire.
An initial payment of £200.00 is required to confirm the booking, this is non-refundable and enters you into a binding contract for the hire. The balance of your hire price is payable one month prior to the start date of your hire. Any documentation you are requested to provide by The Lakes Motorhome Hire must be received six weeks prior to the start date of your hire or within two days of booking if less than six weeks from the start date of your hire. Failure to provide full payment and documents as above will result in the booking being cancelled and the loss of your £200.00 deposit.
Drivers must be aged between 25 and 75 years of age and have had a full driving licence valid for the relevant vehicle for at least two years prior to the commencement of the hire. Drivers who passed their test after 1996 are restricted to the weight of motorhome they can drive, 3500kg. Some of our motorhomes are within this weight. Drivers must be free of endorsements on their licence except for minor parking offences or speeding offences any more than 3 points on their licence will be subject to an additional insurance surcharge. The price we quote for the hire will be for 1 driver only, additional drivers can be added for £5.00 per day and also must produce the same ID documents as main driver.
Taking the motorhome abroad is allowed (7 day minimum hire and mileage restrictions may apply) we must be notified at the time of booking and we prefer the age of the driver to be aged 27 or over. The price we quote for the hire will be for 1 driver only, additional drivers can be added for £10.00 per day and also must produce same ID documents as main driver.
All cancellations must be notified in writing to The Lakes Motorhome Hire, but please call Lakes Motorhome Hire immediately to inform them as this will improve the chances of re-hiring the motorhome. If notification of your cancellation is received more than six weeks before the start date of your hire you will be refunded in full less the initial deposit of £200.00. If notification of your cancellation is received less than six weeks before the start date of your hire all monies paid and due are not refundable and you are still liable for any sums not yet paid. However, The Lakes Motorhome Hire will do all it can to re-hire the motorhome and if they are able to do so, you will be refunded up to a maximum of your total hire less your initial deposit of £200.00, subject to the amount The Lakes Motorhome Hire is able to re-hire the motorhome for.
Unless otherwise agreed with The Lakes Motorhome Hire, the motorhome will be available on the day of hire from our location. Pick up times and return times are confirmed at point of booking. Pick up times are between 3pm and 6pm and must be delivered back to our showroom location no later than 11am on the last day of hire. Please allow 1 hour for handover of the vehicle on collection day and up to 1 hour on return of the vehicle for post inspection and for you to empty your belongings if needed. Vehicles must be returned clean, in the same condition as received on handover and with the toilet emptied, waste water emptied and a full tank of fuel, if this isn’t the case then a charge will be made (see charges).
An early collection of 7.00am is possible subject to availability for a small fee which is confirmed at point of booking.
Later returns have a major impact on the next hire. If you fail to return the motorhome by your agreed timeslot you will be liable to an extra charge fee of £30 per hour. There are no refunds for motorhomes returned early. Please bear in mind our vehicle needs to be cleaned, maintained & ready for collection for the next hirer. Please leave yourself enough time to re-fuel. The nearest petrol station to us is based in Silloth Town Centre.
Occasionally our motorhome is not available as agreed, which is almost always due to events beyond The Lakes Motorhome Hire (see below). If your booking has to be cancelled (which we have the right to do) The Lakes Motorhome Hire, will offer you either a full refund or an alternative available date.
Unfortunately, events beyond The Lakes Motorhome Hire control occasionally affect bookings. When reference is made to such events in these Conditions of Hire, this means any event(s) or circumstance(s) which The Lakes Motorhome Hire could not, even with all due care, foresee or avoid.
The Lakes Motorhome Hire cannot accept responsibility or pay any compensation, costs or expenses where the performance of your contract with The Lakes Motorhome Hire is prevented or affected or you otherwise suffer any loss or damage as a result of events beyond The Lakes Motorhome Hire control. This includes any delays to and/or restrictions to your hire to which you may be subject. However, if your booking has to be cancelled as a result, The Lakes Motorhome Hire will of course offer you the choice of an alternative motorhome (if available) or refund as described above.
The Lakes Motorhome Hire has the right to refuse to hand over a motorhome to any person who, in the reasonable opinion of The Lakes Motorhome Hire, is not suitable to take charge. In such cases, all hire charges paid will be refunded in full but The Lakes Motorhome Hire has no further liability.
We are happy to accept pets in the motorhome subject to prior arrangement.
Smoking in the motorhome is strictly forbidden, any infringement will incur a cleaning cost of £100.
Bedding is available at a cost of £30.
You will have the vehicle for the rental period shown in the agreement. If you do not bring the vehicle back at the agreed time you are breaking the conditions of this agreement and will invalidate the insurance.
You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel. You are responsible for any damage to the vehicle caused by hitting low level objects, such as bridges or low branches.
You will have to pay for repairs if:
Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle. You are responsible for any loss or damage to the motorhome including that caused by neglect, misuse, accident or not your fault. If you are found to have damaged the vehicle through negligence, and/or no other vehicle was involved, you will be responsible for full rectification costs. The items that are not covered by the insurance include; interior fitments, spills or damage to upholstery, front and rear bumper, overcab moldings, any part of the motorhome over 7ft, roof lights, windows, wing mirrors and external doors, vehicle engine, (other than wear and tear), incorrect fuel or fuel contamination, fuel in the fresh water system and running out of fuel, fresh water in the fuel system and all charges resulting from these points.
The vehicle must only be driven by you and any other driver named on the hire insurance policy, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence. You or any other authorised driver must not:
Charges are based on the The Lakes Motorhome Hire price list at the time of booking. You will be charged for:
The motorhome is insured for the period of the hire (except in the event of negligence) A copy of the insurance policy is available from The Lakes Motorhome Hire on request.
A security/damage deposit of £500 (UK hire) and £1000 (European/festival hire) is payable on collection of the motorhome. Damage to the motorhome (externally or internally) will be deducted from this deposit to cover costs of repairs/fitments or the insurance claims excess as described in these terms and conditions. You agree that the deposit is payable in full as a condition of hire, payment to be made to The Lakes Motorhome Hire by Cash or Card at time of collection of the vehicle. The deposit will only be retained by The Lakes Motorhome Hire if, on return of the hire vehicle, it is found that damage or losses have been incurred. In such an event, the deposit is retained by The Lakes Motorhome Hire who will place it in its account until the claim or dispute is settled. The agreed amount for the repair/s or item/s will be kept by The Lakes Motorhome Hire with the balance of the deposit (if any) refunded to you. The deposit when paid with cash is refunded on the day of return of the motorhome, if having paid by card then it is refunded within 7 days when the vehicle is returned damage free in both instances. You accept that The Lakes Motorhome Hire is entitled to charge any credit or debit card used by you during the hire transaction for payment of the deposit or any other outstanding charges as per the terms and conditions of hire.
No responsibility can be accepted by The Lakes Motorhome Hire for any loss or damage or expense which occurs as a result of any defect or breakdown unless it is due to a proven reason of the operator’s failure to adequately maintain the motorhome in a fit state and condition. If you do breakdown you should contact the breakdown service that covers the vehicle and inform your operator immediately – details are in the vehicle.
No responsibility can be accepted by The Lakes Motorhome Hire for any loss or damage or expense which occurs as a result of any accident. If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also:
You must complete an accident report sending one copy to The Lakes Motorhome Hire. The form is provided in the vehicle. You must also assist The Lakes Motorhome Hire in the handling of any claim that should arise.
You are responsible for any damage to windscreens and windows, punctures or other damage to tyres during the period of the hire. Where possible it should be repaired or replaced as appropriate with genuine manufacturer’s parts, and paid for by you at the time. You should contact The Lakes Motorhome Hire to seek instructions before carrying out the repair. Failing this, an amount will be deducted from your deposit against damages for the cost of the repairs.
If you break the agreement The Lakes Motorhome Hire can give the information you have provided to credit reference agencies, the Driver and Vehicle Licensing Authority (DVLA), debt collectors and any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), who can pass it on to any of its members for any purpose stated in the Data Protection Act 1998.
If you are a consumer The Lakes Motorhome Hire will end this agreement straight away if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We will also end this agreement if you do not meet any of the conditions of this agreement.
If The Lakes Motorhome Hire end the agreement it will not affect our right to receive any money we are owed under the conditions of this agreement. We can also claim extra costs from you if you do not meet any of the conditions of this agreement. We can repossess the vehicle and charge you if we do this.
This agreement is governed by the laws of the country in which it is signed. Any dispute may be settled in the courts of that country.
Full terms & conditions will be supplied in each motorhome.
It is strongly recommended that you take out your own personal travel insurance policy as you would for any holiday to cover all eventualities as The Lakes Motorhome Hire does not cover this on their insurance.